Luggage Channel guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within thirty (30) days of the original delivery date for a prompt refund. Shipping and handling charges are not refundable unless the product arrived damaged, or the incorrect product was shipped to you. Please allow fourteen (14) business days for Luggage Channel to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.
Colors displayed on our website may vary from the actual fabric color due to screen resolution or individual interpretation. Luggage Channel makes every effort to ensure that the images on our site accurately represent our products.
Luggage Channel offers easy returns. To initiate a return, simply send us an email at firstname.lastname@example.org to inform us that you wish to request a return authorization. Please include your order number and the specific reason why you wish to return the product.
Our Luggage Channel Return Center will respond with an email and provide you with a Return Authorization (RA) Number and specific instructions on how to proceed with the return process.
Products must be returned in brand new, unused condition, with all hang tags and packaging intact. Refunds will be issued in the original form of payment used to purchase the item.
If you are returning a product due to “Buyer’s Remorse” (if you decide you don’t like, want, or need the merchandise you ordered) you will be responsible to pay for any return shipping costs.
If you are returning a product due to “Non-Buyers’s Remorse” (if your merchandise was damaged in transit, is defective, or is not what you ordered) we will be responsible to pay for any return shipping costs. In this case, we will provide you with a return label.
No Exchange Policy
We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock.
Lost in Transit/ Item not Received
If your order tracking number shows that your package is “Lost in transit”:
- Please email us at email@example.com as soon as possible so we can process a carrier claim.
If your order tracking number shows that your package was “Delivered” but you did not receive the package:
- Please ensure that you have taken the following steps prior to contacting customer service
- Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked the package.
- Please also track your package online to see if there are any special instructions or updates listed.
- If you are still unable to locate your package, then please contact us via chat, or email our customer service team at firstname.lastname@example.org within seven (7) days so we can do a driver inquiry with the carrier. Inquiries are not able to be made after this time.
Please Note: Carrier Claims are not guaranteed.