I love love love this bag!!! I had already bought the 3 piece set in December off Amazon but when I went to order the matching tote they were out of stock. That’s why when I found it on this website I just had to have it to complete my collection. Very affordable and it was shipped super quick. I got it two days after I ordered. However the adjustable strap that comes with it was missing. But thanks to the impeccable customer service I emailed them and they sent a replacement that got to me two days later. I ordered on a Monday, received it Wednesday, emailed Wednesday, and got the replacement strap on Friday. Even with the delayed strap I got everything really quickly. Can’t attest to the durability yet but I love my luggage set!!! Super satisfied with my purchase as of right now!!!